Home Care
Support at Home
Care. Comfort. Connection
What is the Support at Home Program?
upport at Home will replace the current Home Care Packages (HCP), Commonwealth Home Support Programme (CHSP), and some short term restorative care programs. The aim is to create a simpler, more flexible system that puts your needs and goals at the centre of care.
You can learn more about the program in the official Support At Home program guide for older people, families and carers.
Care. Comfort. Connection
What’s Changing with Support at Home?
More Package Levels for Better Support
Under Support at Home, there will be eight care levels instead of four, offering more precise support based on your needs.
If you’re an existing Home Care Package client, your current level will remain the same unless you request a reassessment through My Aged Care — and we can help you with that.
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Care Management - Now Capped at 10%
The Government will limit care management fees to 10% of your package, ensuring better value.
At Your Service Home Care has always focused on quality care, efficient service coordination, and clear communication — and that won’t change.
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Package Management Fees Removed
To make fees easier to understand, package management fees will be scrapped. All provider costs will now be included in your service pricing.
We keep our pricing transparent, and your full statements are available anytime through our secure client portal.
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Quarterly Budgets
Your funding will now be provided every three months instead of monthly.
There will be a limit on how much unspent funding can be carried forward. If you have an existing Home Care Package, your unspent funds will be kept as a top-up reserve, used once your quarterly funds are used up.
We’re also updating our statements to make your spending easy to track and understand.
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Equipment and Home Modification Budget
Assistive technology and home modification costs will now come from a separate budget, not your core care funds.
We’ll guide you through accessing this support and help you make the most of the new funding — especially if you’re already holding unspent funds.
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Extra Funding for Specialised Care
New funding will be available for Restorative Care and End-of-Life Care, giving you more support at the times when it’s needed most.
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Read our frequently asked questions
Frequently Asked Questions
You’ll continue to receive the same services and support under your existing package. There’s no need to do anything right now. When the Support at Home program begins, you will automatically transition into the new system, and we’ll support you every step of the way.
From 1 November, you will receive your budget every three months instead of monthly. There is a cap on how much unspent funding you can carry over. However, existing clients will keep any leftover Home Care Package funds as a top up, available once your quarterly funds are used.
From 1 November, you will receive your budget every three months instead of monthly. There is a cap on how much unspent funding you can carry over. However, existing clients will keep any leftover Home Care Package funds as a top up — available once your quarterly funds are used.
If you have unspent funds at the end of a quarter, you can roll over the leftover amount to the next quarter — but only up to a limit.
You can carry over whichever is greater:
- $1,000, or
- 10% of your quarterly budget.
There are specific maximum rollover amounts depending on your Home Care Package level or Support at Home classification. This helps ensure fair access to funds for all participants.
Support at Home includes a separate budget for assistive technology and home modifications. This gives you more flexibility, as these items no longer come from your core care funds. We’ll help you access and manage this funding to meet your needs.
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