FAQ

You’ll continue to receive the same services and support under your existing package. There’s no need to do anything right now. When the Support at Home program begins, you will automatically transition into the new system, and we’ll support you every step of the way.

From 1 November, you will receive your budget every three months instead of monthly. There is a cap on how much unspent funding you can carry over. However, existing clients will keep any leftover Home Care Package funds as a top up, available once your quarterly funds are used.

From 1 November, you will receive your budget every three months instead of monthly. There is a cap on how much unspent funding you can carry over. However, existing clients will keep any leftover Home Care Package funds as a top up — available once your quarterly funds are used.

If you have unspent funds at the end of a quarter, you can roll over the leftover amount to the next quarter — but only up to a limit.

You can carry over whichever is greater:

• $1,000, or
• 10% of your quarterly budget.

There are specific maximum rollover amounts depending on your Home Care Package level or Support at Home classification. This helps ensure fair access to funds for all participants.

Support at Home includes a separate budget for assistive technology and home modifications. This gives you more flexibility, as these items no longer come from your core care funds. We’ll help you access and manage this funding to meet your needs.